EFFECTIVE COMMUNICATION SESSIONS
Communications is the basis of all business. And it's the foundation on which all managers build their careers. In these sessions, we explore your personal communication skills, improve rapport, and master your language. Touching on a variety of topics, you
learn to communicate without assumptions, listen better, manage requests and promises, and be more assertive. As a result, you'll improve your relationships with co-workers, employees, customers, vendors, team members, and executive staff.
[–] effective communication sessions
Effective Communication
Effective communication is the building block for any manager to be successful with his or her people. Without effective communication techniques, breakdowns occur. During this session, we will demonstrate how communication can either create action or create powerlessness and teach participants winning communication skills that will improve their relations with co-workers, customers and their team.
Listen Your Way To Better Rapport With People
Considering what an important part of the communication process listening is, isn't it shocking how little schooling any of us received to become masterful listeners? The result is we are a society of people that interrupt, forget names as soon as we are introduced, and spend most of our time thinking about what we're going to say as soon as the person we're talking to stops talking. In this dynamic session, participants gain insight into their own mental listening habits and through this self discovery, along with some enlightening exercises, hone their listening skills for more quality communication with others.
Requests And Promises: The Power Of Your Word
All businesses make promises. The successful companies are the ones that are most concerned with delivering exactly what they promised to both their customers and staff. The focus of this session revolves around the following basic question: can you be counted on to get the job done? Participants will learn a powerful new language of how to make requests and keep promises that builds trust and improves the integrity of every team member. This skill will also help ensure that tasks and projects get done on time.
The Power Of Assertive Communication
Some people often get taken advantage of, while others have a difficult time saying what's on their mind. Or, on the flip side of the coin, some people over-react and bully others. Although passive and aggressive styles are present throughout the workplace, they are ineffective communication styles. In this interactive session, participants learn how to say what they really mean to say in a way that doesn't offend others. They are also taught how to effectively relate to co-workers and customers that come off as either pushovers or bulldozers. Assertive communication is a must-have skill for all members of your organization.
